What is the purpose of this page? ▼
This page is designed to answer common questions about our services and policies.
How can I contact support? ▼
You can contact our support team via email at support@example.com or call us at 123-456-7890.
What payment methods are accepted? ▼
We accept all major credit cards, PayPal, and bank transfers.
Is there a refund policy? ▼
Yes, we offer a 30-day money-back guarantee for most of our services.
What types of enzymes do you offer for industrial applications? ▼
We offer a wide range including proteases, lipases, cellulases, amylases, and specialty enzymes for food, pharmaceutical, and biofuel industries.
Are the enzymes supplied in liquid or powder form? ▼
Both forms are available. Liquid enzymes are ideal for certain continuous processes, while powdered enzymes offer better stability for storage and transport.
Do you provide enzyme activity data and specifications? ▼
Yes, each batch comes with a Certificate of Analysis (COA) including activity (U/mg or U/ml), optimal pH and temperature, purity, and storage conditions.
What is the typical shelf life of your enzymes? ▼
Under recommended storage conditions (usually 2-8°C for liquids, room temperature for dry powders), shelf life ranges from 12 to 24 months depending on the enzyme type.
Can enzymes be customized (e.g., immobilization or formulation)? ▼
Absolutely. We offer custom immobilization on various supports (agarose, silica, magnetic beads) and formulation adjustments for specific pH, temperature, or carrier requirements.
Do you sell enzymes for molecular biology (PCR, restriction digestion)? ▼
Yes, we provide high-purity DNA polymerases, restriction enzymes, ligases, and reverse transcriptases suitable for research and diagnostic workflows.
What quality standards do your biotech products meet? ▼
Our products are manufactured under ISO 9001:2015 and GMP guidelines. Many are also tested for endotoxins, microbial limits, and heavy metals according to USP/EP standards.
Can I order small quantities for R&D? ▼
Yes, we support R&D with sample sizes from 1g or 1ml up to bulk kilograms. Please contact our sales team for custom aliquoting.
How should enzymes be shipped to maintain activity? ▼
Enzymes are shipped with gel packs or dry ice if required. Lyophilized enzymes can be shipped at ambient temperature. We always include stability data and handling instructions.
Do you provide technical support for enzyme assay development? ▼
Yes, our application specialists can help design activity assays, substrate specificity tests, and integrate enzymes into your production process.
What is the minimum order value (MOV) for international customers? ▼
For international orders, the MOV is $200 USD for research quantities and $500 USD for bulk orders, excluding shipping and taxes.
Are your products suitable for halal or kosher certification? ▼
Many of our enzymes are produced using non-animal, microbial fermentation and can be supplied with Halal or Kosher certificates upon request and volume commitment.
Do you offer enzymes for diagnostics (clinical biochemistry)? ▼
Yes, we supply glucose oxidase, cholesterol esterase, uricase, lactate dehydrogenase, and other diagnostic-grade enzymes with low lot-to-lot variation.
What is your policy for replacing defective products? ▼
If an enzyme fails to meet specified activity or purity, we offer a free replacement or full refund within 60 days of delivery, provided proper storage conditions were followed.
Can you provide Material Safety Data Sheets (MSDS) for your products? ▼
Yes, up-to-date MSDS/SDS documents are available for download on each product page and are included with every shipment.
Do you produce recombinant enzymes? ▼
Yes, we specialize in recombinant enzyme production in E. coli, Pichia pastoris, and CHO cells. We can also clone and express your target gene.
What is the typical lead time for a bulk enzyme order? ▼
For in-stock items, lead time is 2–3 business days. For custom or recombinant enzymes, allow 4–6 weeks depending on expression and purification complexity.
Are your enzymes stable in organic solvents? ▼
Some of our engineered enzymes (e.g., certain lipases and proteases) show excellent stability in up to 50% DMSO, ethanol, or acetonitrile. Please check the product datasheet or ask our team.
Do you provide discounts for academic and non-profit institutions? ▼
Yes, we offer a 15% discount for verified academic, government, and non-profit research labs on enzyme orders under 100g or 100ml.
How can I track my order and get shipping updates? ▼
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s portal (DHL, FedEx, or UPS).
What is your return policy for unopened biotech products? ▼
Unopened and undamaged products can be returned within 30 days for a refund minus a 10% restocking fee, provided they have been stored at the recommended temperature.